Back to Information Technology postings Back to Customer Care postings

This position has been filled

Customer Support & Training $52 - $62K

If you have excellent customer service experience, enjoy assisting customers, and thrive while teaching others, you will have a lot of fun in this position.  This growing software company is adding to their customer support and training team due to growth.

 

  • Work with business customers while answering questions and teaching customers how to use the software. 
  • Spend your days helping others while introducing new features of the software and adding value to customers over the phone and via the use of screen-sharing software that allows you to see the customer's computer screen while teaching and illustrating features of the software.
  • A deep technology background is not necessary.  You will develop an expertise while learning all aspects of this software over time.  The more complex technical issues can be escalated to the senior member of the technology support team.
  • As your depth of knowledge expands, you will draft articles that are sent to customers via e-mail links and these articles are available in the customer support section of the software. 
  • Add value to customers while recording training videos that help new customers become proficient and all customers understand new features and enhancements that are being introduced over time.

 

Excellent pay $25 - $30 per hour / $52 - $62K annually and a wonderful opportunity to make an impact while helping customers enjoy this wonderful product that improves efficiency and productivity within the professional services industry.  This position offers flexible schedule and the ability to work from home!

 

To learn more about this opportunity call Susie Hemphill at 402.334.4800 *244 or send your resume to shemphill@hemphillsearch.com.   Job Number 8544SH

The Right Match - The First Time

Your Confidentiality is Our Priority; Hemphill will NOT Forward Your Resume Without Your Approval.

Hemphill Voted – “Best Employment Firm” by Omaha’s Business Leaders & B2B Magazine in 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, & 2020!

Omaha Chamber of Commerce Top 25 – “Excellence in Business Award Winner” based upon our growth and commitment to quality.

***Never a fee to our applicant***

Contact Information

Back to Hemphill Team postings

Back to Information Technology postings

Back to Customer Care postings